Multi-territory research (8 markets)
100+ in-depth interviews
ethnographic methods included

Challenge

Define a global positioning for the Happy Meal that keeps it relevant to today’s families for the next five years and beyond.

Approach

  • 100+ qualitative participants (parents, children, teens) across multiple countries
  • Ethnography to capture real family interactions in real time
  • In-home ideation, co-creation and concept testing to surface emotional drivers, unmet needs and experience ideas across the customer journey
  • Cross-market synthesis preserving regional and age-group nuance: tension mapping, opportunity sizing/prioritisation, design principles and concept validation

Outcome

An evidence-based blueprint for a next-generation Happy Meal that:

  • Defines a clear global positioning and experience principles
  • Recommends region and age-specific variants and activation levers
  • Delivers tested concepts for product, packaging, in-restaurant moments and digital touchpoints

Impact

A practical strategic guide to redesign the Happy Meal, aligning product, experience and communications to boost family relevance and long-term engagement.